Troubleshooting / FAQs


System Does Not Operate

• The power cord is not fully installed. Power cord is the wire from the transformer. Remove power cord from pump place a little drop of liquid dish detergent on black rubber boot and insert with some force into pump. The plug should go in the pump about 3/8 ” to be fully engaged.


System Will Not Dispense Water
• Check on/off switch position
• Check power to dispensing system
• Check location of suction wand in bottle
• Check for empty bottle
• Check for air in system

-The pump could be air-bound.  Turn the dispensing system on by placing the on/off switch in the on position (light will be on for the BW4000 series) and open the refrigerator water dispensing valve on the door of the refrigerator or the drinking water faucet at the sink to vent all the air from the Bottled Water Dispensing System.  After the air is evacuated from the system and water flows, close the refrigerator dispensing valve or the water faucet and the pump will stop automatically until you open it again.  For refrigerators with an ice maker ONLY (no water dispensing), the seal at the ice maker connection in back of refrigerator should be loosened or disconnected to vent the trapped air in the system.  When water is present at the connection, reconnect, tighten and check for leaks.


System Will Not Shut-Off
• Check for leaks in tubing system
• Check for leaks at tube fittings
• Check for leaks at faucet, ice maker or
refrigerator water valve
• Check pressure switch by turning faucet
off and on
• Check float switch position in bottle

Check for air in the system (see above)

System Gets warm and turns off
• Check the float switch
• Check for leaks in discharge tube


Discharge Tube Leaks At Fitting
• Push tube all the way into tube stop
• Remove tube and cut 1/4 in. (6.35 mm) off end, square and reinstall
• Check correct tube size in fitting, tube size
is 1/4 in. (6.35 mm) O.D. Fitting should be
1/4 in. (6.35 mm) I.D.


System Continually Turns Off and On While in Use
• Check for restriction devise at appliance inlet.
• Check for filter unit in line.
• Check for internal filters in the refrigerator.

Possible solution add mini-accumulator tank to system


System Operating Noise
The system does make a low audible hum when the system operates.  This is normal.


Can I connect the pump to my refrigerator that has a built-in water filter?
Do not use any external filtration devices. These will cause the pump to over-cycle, possibly causing premature pump failure, not covered under warranty. If your refrigerator has factory installed internal filtration that must remain in place as part of the water line, this too may cause over-cycling resulting in pump failure. Contact the refrigerator maker and inquire about obtaining an empty or dummy filter housing for use instead of the standard filter model. If none is available, the use of a mini- accumulator tank will be necessary and can be ordered on our website.


Can I add additional tubing if my distance is greater than 20 feet?
Yes, you can purchase additional tubing in 20′ lengths and connect them with a tubing connector.  The pressure may diminish a small amount but you should not see any real difference.


Can I place the unit in the basement and pump to the first floor?
Yes, but it is advisable to place the unit on a table off the floor to obtain maximum head pressure of the unit.  You may see a diminished outflow of water but it should not affect its ability to pump.


Does the pump automatically shut off on thermal overload?
For additional protection, thermal cut-off device which is activated at 158°F / 70°C. Under normal operation, it will take 45-50 minutes for the motor to reach 158°F / 70°C at open flow condition. Once the power is cut off to the unit, it takes 15-20 minutes to reset. Power is restored after motor temperature has dropped to 131°F / 55°C.


How do I sanitize the Bottled Water Dispensing System?

You sanitize the Bottled Water Dispensing System with hot tap water and household bleach.  Shut off the system.  Fill a pail with 2 gallons of hot tap water and add 1 ounce of household bleach.  Remove the suction wand from the pure water bottle and submerge the bottle cap end into pail for 10 minutes and then wash underside of cap and suction tube exterior with a clean paper towel.

Refill the cleaned pail with 2 gallons of hot tap water adding 1 ounce of household bleach and place suction wand (s) into pail with bottle cap up.

Disconnect the discharge tube from the faucet or the refrigerator and place into an empty second pail.  Do not use the pail with clean water and chlorine solution.

Turn dispensing system on and dispense all of the chlorine solution into the second pail.  Place discharge tube in the first pail and dispose of bleach and rinse the second pail.  Replace the tube into the second pail.

Refill the first pail with 2 gallons of hot tap water and 1 ounce of household bleach and repeat step above.

Reinstall the suction wand(s) into new bottle(s) of pure water and reconnect discharge tube into refrigerator or faucet and dispense 12 to 18 ounces of water or until bleach taste is removed.