Customer Service

 
Shipping

Aqua-Ez-Flo utilizes UPS Ground or USPS Priority mail for orders within the continental US, unless customer shipping address is to a US Post Office Box, then USPS Priority mail will be used. For all International orders and delivery addresses including Hawaii, Canada, and Puerto Rico, USPS is the primary shipping method.  Customer will be billed for additional shipping costs thru Paypal for orders outside the continental US.  In most cases orders are shipped out within 24 hours of receipt of final payment. Large orders or special circumstances may take longer than 2 days for shipping. Once shipped, Aqua-Ez-Flo will notify customer via email the UPS tracking number with expected delivery date, or the US Customs Number for tracking of package. For International Orders, please note-Customs, Duties, Taxes and fees vary and are the responsibility of the buyer. In the event of a lost or stolen product contact Aqua-Ez-Flo immediately.

Privacy Policy

Aqua-EZ-Flo respects the privacy rights of our customers and those who contact us simply wanting information. Your privacy is important to us. Our customer database information is not shared with anyone outside our company for any reason. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on Aqua-EZ-Flo website. The only personal information we collect is name, street address, city, state, zip code, email address and telephone number. We use PayPal to finalize and collect for your order and you will provide your credit card number directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal website. We use the personal information collected from you to process the specific purchase you have requested. We may also use the information for communicating with you by email, regular mail, or telephone. In order to ship and track merchandise, we make your name and address available to such companies, FedEx, United Parcel Service and U.S. Postal Service. In no instance are these business affiliates allowed to use your personal information for any other purpose. Personal information we collect is not used for any other purpose and is not shared. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. Aqua-EZ-Flo does not send out cookies from our website. It does not track our customer’s movements on the web for any reason. It does not gather information about our customers. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put into place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. You can correct factual errors in your personally identifiable information by sending us a request detailing the error(s). To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections. You can contact us about this privacy statement by writing or email at the address below:

Aqua-EZ-Flo LLC
PO Box 166
Haddam, CT 06438
Email: adrienne@aquaezflo.com
Phone: 1-860-345-8975

Warranty

Xylem/ITT Flojet warrants this product to be free of defects in material and/or workmanship for a period of one (1) year after purchase by the customer from Xylem/ITT Flojet. During this one (1) year warranty period, Xylem/ITT Flojet will, at its option and at no charge to the customer, repair or replace this product if found defective in material or workmanship, with a new or reconditioned product. But not to include costs of removal or installation.

Large Order Discounts

Large order discounts available on request. Contact adrienne@aquaezflo.com.